Shipping Protection – Terms & Conditions
Last updated: 11 August 2026
These Terms & Conditions apply to the optional Shipping Protection service offered by Preowned Golf at checkout.
By selecting and paying for Shipping Protection when placing your order, you agree to these Terms & Conditions.
1. What is Shipping Protection?
Shipping Protection is an optional service that provides additional assistance if your order is lost, stolen or damaged during transit after it has been dispatched by us.
Shipping Protection is an optional checkout add-on and is not required to purchase products from Preowned Golf.
Your statutory rights as a consumer are not affected if you choose not to purchase Shipping Protection.
2. What does Shipping Protection cover?
Where Shipping Protection has been purchased and the conditions below are met, we may provide assistance where your order:
- Is confirmed as lost by the delivery carrier;
- Is damaged during transit;
- Is delivered in a condition that indicates significant damage during transportation; or
- Is otherwise affected by a covered shipping incident.
Depending on the circumstances, we may arrange a replacement, repair, refund or other appropriate resolution.
Any replacement will be subject to the availability of the relevant product. Where an identical replacement is unavailable, we may offer an alternative resolution.
3. When does protection apply?
Shipping Protection applies only to the order for which it was purchased.
Protection begins once the order has been dispatched and remains applicable during the delivery process until the order has been delivered.
Shipping Protection does not provide cover for incidents that occur after the goods have been successfully delivered to the customer or an authorised recipient.
4. How to make a claim
If your order has been lost or arrives damaged, please contact us as soon as reasonably possible.
For damaged deliveries, we may ask you to provide:
- Your order number;
- Photographs of the damaged packaging;
- Photographs of the damaged product;
- Details of the damage; and
- Any other reasonable information required to investigate the claim.
For orders that appear to be lost, we may need to allow the delivery carrier a reasonable period to investigate the shipment before a claim can be resolved.
We may also request additional information or evidence where reasonably necessary.
5. Damaged items
If your order arrives damaged, please retain the original packaging and the product until we have confirmed that it is no longer required for investigation.
Where possible, please notify us of any damage within 48 hours of delivery.
Failure to notify us within this period does not automatically remove your statutory rights. However, prompt notification helps us investigate and resolve shipping-related claims more efficiently.
6. Lost orders
If tracking information indicates that an order has been delayed or appears to be missing, we may contact the delivery carrier and begin an investigation.
An order will generally be treated as lost once the delivery carrier has confirmed that the parcel cannot reasonably be located or delivered.
We may ask you to provide information reasonably required by the carrier or by us to assist with the investigation.
7. Exclusions
Shipping Protection does not cover:
- Damage caused after delivery;
- Damage caused by misuse, accident or incorrect use of the product after delivery;
- Loss or damage caused by the customer providing an incorrect or incomplete delivery address;
- Loss or damage resulting from instructions provided by the customer that are not part of our standard delivery service;
- Items that the customer has subsequently returned, sold, transferred or otherwise disposed of;
- Claims involving fraudulent, misleading or materially inaccurate information;
- Claims where the customer refuses to cooperate with a reasonable investigation;
- Consequential or indirect losses, including loss of earnings, loss of business or inconvenience, except where such exclusion is not permitted by law; or
- Any circumstances outside the scope of the Shipping Protection service.
8. Customer responsibility
Customers are responsible for providing accurate delivery information at checkout and for taking reasonable steps to receive their order.
If you believe an order has been delivered incorrectly, stolen or damaged, you should contact us as soon as possible.
Where a delivery requires a signature or other delivery confirmation, customers should follow the carrier's delivery instructions.
9. Refunds for Shipping Protection
Shipping Protection is an optional service purchased alongside your order.
If your order is cancelled or refunded before dispatch, any Shipping Protection charge associated with that order will also be refunded where applicable.
Once an order has been dispatched, the Shipping Protection charge is generally non-refundable unless otherwise required by law or agreed by us.
If you purchase Shipping Protection but subsequently return an item because you have changed your mind, the Shipping Protection charge does not automatically become refundable.
Nothing in these Terms & Conditions affects any statutory cancellation or consumer rights that apply to your purchase.
10. Relationship with your statutory rights
Shipping Protection is an additional service and does not replace or restrict your statutory rights.
Where applicable, your rights under UK consumer law continue to apply regardless of whether you purchase Shipping Protection.
In particular, nothing in these Terms & Conditions is intended to exclude or limit your rights in relation to goods that are faulty, not as described, or otherwise fail to meet the requirements of applicable consumer law.
11. Delivery responsibility
Preowned Golf remains responsible for complying with its legal obligations relating to delivery.
Shipping Protection should not be interpreted as transferring responsibility for goods to the customer before they have been delivered.
12. Fraudulent or dishonest claims
We reserve the right to refuse a Shipping Protection claim where we reasonably believe that the claim contains false, misleading or fraudulent information.
Where appropriate, we may request evidence to verify a claim before providing a resolution.
13. Maximum claim value
Unless otherwise stated at checkout, Shipping Protection applies only to the value of the goods included within the relevant order.
Shipping costs, taxes and other charges will only be covered where required by applicable law or expressly confirmed by Preowned Golf.
14. Changes to these Terms
We may update these Terms & Conditions from time to time.
The Terms & Conditions applying to your purchase will be those displayed and available at the time you purchase Shipping Protection.
Any changes will not affect rights that have already arisen in relation to a previous purchase.
15. Governing law
These Terms & Conditions are governed by the laws of England and Wales.
Nothing in these Terms & Conditions affects any mandatory consumer protection rights that apply to you under applicable law.
16. Contact us
If you need to make a Shipping Protection claim or have any questions regarding these Terms & Conditions, please contact:
Preowned Golf
Deeside Lane
Chester
CH1 6BA
United Kingdom
Please include your order number when contacting us about a Shipping Protection claim.